Mutual Support Niagara

Our Team

Management Team

Our management team includes our Executive Director, Chief Financial Officer, two Case Managers, Office Manager, and our Residence Manager. The management team utilizes a consensus model, meeting weekly to review all program operations, to ensure that the vision, values, skill sets, and resources necessary to implement a quality program are strategically deployed in a planned and proactive manner.

House Parents

We get to know our prospective house parents through the SAFE Home Study, and hire them based on their natural abilities as nurturing caregivers and advocates as well as their demonstrated skills to meet the demands of providing care for at-risk children and youth. While formal training is not required prior to becoming a house parent, our house parents possess a willingness and capacity to learn concepts that are trauma-informed, treatment-specific, and often seem counter-intuitive to popular belief.

Child Care Team

Our dedicated, professional Child care team are graduates of a CYW or SSW diploma program or Child Studies degree from a Canadian college or university. Our supervisors and child care workers work tirelessly to provide excellent care, and sometimes are ‘the calm brain’ for children and youth that have often been in multiple placements prior to their admission and find it difficult to regulate their emotions. Our staff often become the secure caregiver that every child needs.

Clinicians

Through our partnership with ATTCH, our clinicians provide high quality trauma and attachment assessment and treatment, clinical supervision, and evidence-based, trauma-informed training.

Corporate Background

Non-Profit Status

Mutual Support was incorporated in 1982 as a non-profit corporation in the province of Ontario, Canada.

Licensing

Each residence is licensed by MCYS annually. To remain in operation, Mutual Support must be in compliance with MCYS regulations in all aspects of the licensing process, including:

  • Ensuring that the child is receiving, in a timely manner, all of the physical care, education, specialized treatment, medical/dental and professional services that they require,
  • Ensuring that all staff have been screened appropriately, and have received all the mandatory orientation and training necessary to provide optimal care to the province’s most vulnerable children
  • Meeting the requirements of several detailed physical inspections of each residence, including the Niagara Regional Health Department, municipal Fire Services, and licensed HVAC contractors
  • Meeting or exceeding the standards set by MCYS licensing specialists who also inspect each residence and conduct interviews with the children and youth, the management team and staff, to verify that policies align appropriately with practice and ensure that all policies, procedures, and practices are in accordance with MCYS regulations and the Child and Family Services Act.

Public Relations

Mutual Support deeply appreciates the assistance and involvement of volunteers, local residents and neighbours in the lives of our residents. While we anticipate that these relationships will most times be problem-free, we recognize that sometimes challenges occur that require a little more attention and mutual understanding.

Please direct any inquiries to Randy Klassen, Executive Director.

Get In Touch






To contact office directly phone: 905-892-4332

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