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Covid-19 and Access Visits, updated June 24, 2020

In partnership with our referring agencies, and to ensure that we meet MCCSS guidelines, we have enacted the following policy and procedures, as we begin to reconvene access between family members and children.

Key Considerations for visits:

  • Visits are only allowed if the residence is NOT in outbreak. If the residence had previously experienced an outbreak it must have been declared resolved by the Local Public Health Unit.
  • All visitors must pass active screening every time they have a visit with a resident and 1) attest that they are not experiencing any of the typical and atypical symptoms of COVID-19.
  • Screening must include documenting the attestation that the visitor has 2) tested negative for COVID-19 within the previous 14 days and subsequently not tested positive. Mutual Support does not supply the test. Prospective visitors should proceed to their nearest testing site or contact their Local Public Health Unit to arrange for testing prior to a visit.
  • Visitors are not allowed to visit if they do not pass this 2 part screening process.
  • At no time may a non-essential visitor enter the residence. Visits are to occur off-site
  • Visits of residents to the family residential premises (e.g. visits home) remain prohibited.
  • Mutual Support will provide staffing at each visit to support the supervision of the outdoor visit. Staff will maintain visual contact for the duration of the visit.
  • Staff will wear a mask for source protection for the duration of the outdoor visit and maintain a minimum of 2 metres (6 feet) physical distance from the visitor(s).
  • Staff will monitor the visit for adherence with the visitation policies and procedures and record any concerns. Where a visitor is not adhering to the agreed protocols, the visit will be discontinued.

We appreciate everyone’s co-operation, as we continue to safeguard our residents from infection.

Each visitor must complete and sign this attestation form prior to each visit. A paper copy will be provided to you at the outset of each visit.

Date of Visit: ___________________ Visit Location: ___________________________________________

Name of Visitor: ___________________________ Name of Person Visited: ________________________

Maximum 2 visitors. Please follow appropriate hand hygiene prior to the visit.

  1. I attest that I am feeling well today. I am not experiencing any typical or atypical symptoms of COVID-19, such as:
  • Chills
  • Cough that’s new or worsening(continuous, more than usual)
  • Barking cough, making a whistling noise when breathing(croup)
  • Shortness of breath(out of breath, unable to breathe deeply)
  • Sore throat
  • Difficulty swallowing
  • Runny nose(not related to seasonal allergies or other known causes or conditions)
  • Stuffy or congested nose(not related to seasonal allergies or other known causes or conditions)
  • Lost sense of taste or smell
  • Pink eye (conjunctivitis)
  • Headache that’s unusual or long lasting
  • Digestive issues like nausea/vomiting, diarrhea, stomach pain (not related to other known causes or conditions)
  • Muscle aches that are unusual or long lasting
  • Extreme tiredness that is unusual(fatigue, lack of energy)
  • Falling down often

2. I attest that I have been tested as negative for COVID-19 in the 14 day period prior to today’s visit and subsequently have not tested positive for COVID-19.

I understand that I must maintain a minimum of 2 metres (6 feet) physical distance from members of the public, the child, and staff at all times.

I understand that all gifts must be provided to staff in a plastic bag, and cannot be opened by the child until they have been sanitized by staff. I understand that I cannot touch these gifts or share any other item with the child I am visiting today, once they have been provided to the child.

I understand that any non-adherence to these practices may result in the discontinuation of this visit.

Visitor Signature: _____________________________ Date: _____________________________


Our Response to Covid-19, updated March 24, 2020

Screening Practices

  • Effective immediately, only essential visitors will be permitted into the residence, until further notice. This will include the legal guardian of the youth, CAS workers doing investigations, lawyers and emergency personnel (police, ambulance, etc.) Where it is possible, contact with family and workers will be facilitated by phone, Skype, or Facetime.
  • All off-site visits and non‐essential or elective medical and dental appointments are suspended and will be rescheduled for a later date. All school programs have been cancelled until further notice.
  • While our children continue to play outdoors, all trips to community play parks and other venues have been suspended until further notice​.
  • Children that request a medical test for a contagious disease, where said test is not indicated as per the recommended protocol of the local and/or Federal health authorities, shall not be considered to have been refused their right to medical care; when appropriately screened through Telehealth. We will ensure a note is added to the file explaining why these appointments were cancelled (for licensing review purposes).
  • ​Children demonstrating flu‐like symptoms, (fever, chills, feel very warm, difficulty in breathing, have a flushed appearance, sweating, or are experiencing nausea) will be identified and appropriately screened by Telehealth. Staff will follow all recommendations or orders as per Telehealth, to provide for further assessment or medical isolation. At the very least, the child will be cared for in their bedrooms while ill, for a minimum of 24 hours after symptoms have ceased.
  • Staff will contact 911 if a child is showing signs of more severe symptoms.

Kahane Foundation Grant

In 2019, we were very pleased to receive a substantial grant from the Karl Kahane Foundation. With it, we have been able to rehabilitate all of our children’s bedrooms, including the purchase of all new bedroom furniture! The rooms look fabulous and we’re extremely grateful for the support.

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