Management Team
The management team consists of an Executive Director, Chief Financial Officer (part-time), a Case Manager for the parent-model programs, a Case Manager for the staff-model programs, a Human Resources Manager and an Office Manager (part-time).
The management team utilizes a consensus model, meeting weekly to review all program operations, to ensure that the vision, values, skill sets, and resources necessary to implement a quality program are strategically deployed in a planned and proactive manner.
Staff
Parent-model TeamsHouse parents are hired based on their previous life, volunteer and/or family experience. They do not necessarily have previous formal child care experience or education, but must demonstrate a willingness and capacity to learn and adapt to the demands of providing care for at-risk children and youth. Ongoing in-service training is provided to all staff. The house parents’ biological (under 18) children often live in residence as well.
Child care workers must have, at a minimum, a CYW or SSW diploma or Child Studies degree from a Canadian college or university.
Staff-model TeamsMutual Support employs a Residence Manager to provide leadership to both staff-model programs, managing all aspects of the human and financial resources as well as overseeing the physical maintenance of the residences. Each residence also has two full-time, front-line supervisors to manage the day to day activities and programs of the staff and residents.
Other full and part-time staff work shift-based day and evening rotations. The night shift is staffed by a single (awake) staff.
Child care workers must have, at a minimum, a CYW or SSW diploma or Child Studies degree from a Canadian college or university.
Other Stakeholders
Other stakeholders and professionals assist the management team to ensure that best practice principles are being utilized in all aspects of the program. These include clinical experts as well as legal, accounting, payroll, and insurance providers.
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